Vivian Bush Posted July 31, 2018 Report Share Posted July 31, 2018 I just installed Nitro Pro on my computer. (I've extensively used previous versions on previous computers, so I'm familiar with it.) Unfortunately, both the software itself (the menus and ribbons) and the documents I open appear slightly "fuzzy" and out of focus. I didn't notice this issue with my trial version download (which was Nitro 11)... weirdly, it seems to have happened when I upgraded to Nitro 12 and paid for it. Any idea how to fix this? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 31, 2018 Official Nitronaut Report Share Posted July 31, 2018 Hello @Vivian Bush, Thank you for reaching out to us through our Community Forums! If you have Windows 10, kindly run Nitro Pro with higher DPI mode by referring to these steps: 1. Right-click Nitro Pro desktop shortcut or the NitroPDF.exe (by default is installed in C:\Program Files\Nitro\Pro\12) then select Properties 2. Nitro Pro Properties window will open, click on Compatibility tab 3. Under Settings, click on Change high DPI settings. 4. Another Nitro Pro Properties window will open. 5. Enable Override high DPI scaling behavior. 6. OK > OK to save the setting and test Nitro Pro again. But if you have Windows 7 and options are grayed-out, please refer to this MS article. Please note that this will impact ALL applications, not just Nitro Pro:https://technet.microsoft.com/en-us/library/ff629368.aspx This article should explain why those options are grayed-out in Windows 7:https://superuser.com/questions/282648/windows-7-cannot-turn-off-dpi-ppi-scaling-for-an-application Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
Vivian Bush Posted August 1, 2018 Author Report Share Posted August 1, 2018 It looks much better, thanks! Link to comment Share on other sites More sharing options...
DanielCA Posted January 21, 2019 Report Share Posted January 21, 2019 Thank you. This mostly solve the problem, but there is some text in the application that is now very tiny. For example, in the print dialog box. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted January 23, 2019 Official Nitronaut Report Share Posted January 23, 2019 Hello @DanielCA, Thanks for your response and patience. What is your current Windows resolution? Is it higher than 125%? Could you please try lowering the resolution if that helps? Thanks for choosing Nitro Pro! Link to comment Share on other sites More sharing options...
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