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Transfer license from old computer to new


Clarkcs
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Hi,

I recently deactived and then uninstalled Nitro 10 from a computer. When I try to activate it on the new computer, it says 23:Error license number already in use. Could you please free up this license? license number: 23460x-xxxxxx-xxxxxx

Thank you

Edited by AllainU
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Kelvin B. Villarin

Hi @Clarkcs,

Thanks for posting on our Community Forums!

Your license is now good to go. Please try to activate again. 

Cheers!

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I'm having the same issue, I've gone to the online portal and deactivated my license but I didn't deactivate on my old laptop, Nitro can you help?

 

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Leslie Villarin

Hello @Puzzles,

Please send me the serial number via direct message so I can check. I was not able to find your key using your email.

Thanks!

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