Problem with getting an upgrade from Nitro Pro 11 to 12 with Software Assurance

[Kurtis]

I am trying to get my free upgrade from Pro 11 to 12, but it is telling me I have to pay the $79.99 fee after putting in my key.  I was also supposed to get 1 year of premium support, but it is also telling me that I do not have that support available, so I am unable to open a ticket.  I tried contacting sales as I am looking to potentially purchase more licenses, but they pointed me back to the places I have already been.  Please help as there seems to be no other support option.

[Allain Umailin]

Hello @Kurtis,

Thank you for reaching out to us through our Community Forums!

I just sent you a PM to ask for more information. I need that information for me to be able to check our records.

Cheers!

[Kurtis]

This is now resolved.  Thank you so much for your assistance!  So fast too!

 

Kurtis

[donmagsino@yahoo.co.uk]

Hi AllainU, I followed your advise to activate my Nitro (see attached) but your instructions DID NOT work. Please help. Im very anxious now!

 

[Allain Umailin]

Hello @donmagsino@yahoo.co.uk,

Thanks for your patience.

I sent you a PM so I can further assist you.

Cheers!

[Office Manager]

I purchased Nitro Pro 11 with Software Assurance, I never receive an email with an update to 12.

[Allain Umailin]

Hello @Office Manager,

Thank you for reaching out to us through our Community Forums!

Since you have Software Assurance (now Nitro VIP Access) as per our records, a support ticket was created on your behalf.

I'll be waiting for your response through the support case.

Cheers!