Problem with getting an upgrade from Nitro Pro 11 to 12 with Software Assurance

[Kurtis 0]

I am trying to get my free upgrade from Pro 11 to 12, but it is telling me I have to pay the $79.99 fee after putting in my key.  I was also supposed to get 1 year of premium support, but it is also telling me that I do not have that support available, so I am unable to open a ticket.  I tried contacting sales as I am looking to potentially purchase more licenses, but they pointed me back to the places I have already been.  Please help as there seems to be no other support option.

[AllainU 0]

Hello @Kurtis,

Thank you for reaching out to us through our Community Forums!

I just sent you a PM to ask for more information. I need that information for me to be able to check our records.

Cheers!

[Kurtis 0]

This is now resolved.  Thank you so much for your assistance!  So fast too!

 

Kurtis

[donmagsino@yahoo.co.uk 0]

Hi AllainU, I followed your advise to activate my Nitro (see attached) but your instructions DID NOT work. Please help. Im very anxious now!

 

Edited August 6, 2018 by AllainU
Deleted the image attached to not expose the serial number

[AllainU 0]

Hello @donmagsino@yahoo.co.uk,

Thanks for your patience.

I sent you a PM so I can further assist you.

Cheers!

[Office Manager 0]

I purchased Nitro Pro 11 with Software Assurance, I never receive an email with an update to 12.

[AllainU 0]

Hello @Office Manager,

Thank you for reaching out to us through our Community Forums!

Since you have Software Assurance (now Nitro VIP Access) as per our records, a support ticket was created on your behalf.

I'll be waiting for your response through the support case.

Cheers!