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PDF cannot be opened by Apple Mac


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When I email the PDF to a colleague with an Apple Mac, he cannot open it. 

If we then save it in Adobe Acrobat Writer, he can open it. 

Is there a setting in Nitro that we can use to get around this?

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  • Official Nitronaut

Hello @RobynN,

Thank you for reaching out to us through our Community Forums!

This sounds like an unsupported PDF format. But we cannot say for sure unless we see the file. Please send it via direct message so I can review it and possible suggest a workaround if it is applicable.


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