Jordan Posted August 6, 2018 Report Share Posted August 6, 2018 I had Nitro Pro 10 on my laptop which was stolen last week. I'm obviously unable to deactivate it so what are my options? Can you also tell me how to download 10 on my new PC or do I have to use 12? Thanks in advance, Jordan Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 6, 2018 Official Nitronaut Report Share Posted August 6, 2018 Hello @Jordan, Thank you for reaching out to us through our Community Forums! Before continuing, I should let you know that we no longer support Nitro Pro 10 or older. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy If you were interested in upgrading your license to Nitro Pro 12 with VIP Access (formerly Software Assurance), you can access our Upgrade Portal page: https://www.gonitro.com/support/upgrade If you prefer using Nitro Pro 10, you can reset your license by going to https://licenses.gonitro.com/prd/portal You can download your Nitro Pro 10 from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If the page didn't load, visit http://kb.gonitro.com/knowledgebase and search for 'Locating Installer Links for Retail (Online) Customers'. If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer Cheers! Link to comment Share on other sites More sharing options...
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