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wilsymonds

Nitro Pro 11 auto updates to 12 and locks me out

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wilsymonds

So we have a license for Nitro Pro 11. It updated to Nitro Pro 12 and prompted for a Serial Number. I put in my serial number and it tells me that my number won't work for twelve. I've uninstalled 12 and reinstalled 11, but it keeps auto updating. So how do I prevent it from auto updating? Or is there some sort of free upgrade that's breaking?

Thank you!

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AllainU

Hello @wilsymonds,

Thank you for reaching out to us through our Community Forums!

I sent you a private message to ask for more information.

Cheers!

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Billc

I have a user that is having the same issue. We are only licensed for version 11 but his keeps auto-updating to 12. We already had to uninstall version 12 and install 11 once and it has now done it a second time. Any assistance you can offer here?

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AllainU

Hello @Billc,

Thank you for reaching out to us through our Community Forums!

For me to further assist you, could you please send me a private message with your Nitro Pro 11 serial number?

This information will allow me to check its status on our end.

Cheers!

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wilsymonds

@Billc
 they told me to uninstall, restart and reinstall. I did it on Friday and I'm waiting to see what happens with it. It seems to happen every few days, so I'll see if it happens this week.

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Billc
21 hours ago, wilsymonds said:

@Billc
 they told me to uninstall, restart and reinstall. I did it on Friday and I'm waiting to see what happens with it. It seems to happen every few days, so I'll see if it happens this week.

I have already uninstalled and reinstalled once and it happened again after that. I did not restart in between though.

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AllainU

Hello @Billc,

Thanks for providing the serial number.

I sent you a private message to give you more information about this issue.

Thanks for choosing Nitro Pro and I hope this helps!

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JuuIt
On 8/16/2018 at 3:33 AM, AllainU said:

Hello @Billc,

Thanks for providing the serial number.

I sent you a private message to give you more information about this issue.

Thanks for choosing Nitro Pro and I hope this helps!

Hi AllainU,

Whilst trying not to hijack someone elses thread, would you be able to do the same for myself too please? We are having the same issue where Nitro is forcibly updating to 12 and rendering the product unusable, reinstalling so often isn't really a viable solution unfortunately.

Many thanks.

Edited by AllainU

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AllainU

Hello @JuuIt,

Thank you for reaching out to us through our Community Forums!

So that I can further assist you, kindly send me a private message and provide your Nitro Pro 11 serial number.

I need this information so I could check it status on our end.

Thank you very much in advance and I am looking forward to hearing back from you. 

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wiwinme

hi @AllainU

i got the same problem too,

my Nitro in version 11 and suddenly got automatic upgrade to version 12, 

i did reinstall - restart since 2 weeks ago, do you have any solutions for this?

 

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AllainU

Hello @wiwinme,

Thank you for reaching out to us through our Community Forums!

I just sent you a private message to further assist you with your concern.

Cheers!

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AllainU

Hello @wilsymonds,

Thanks for this feedback.

Could you please provide more information about this 'Shavlek'?

Thank you very much in advance and I am looking forward to hearing back from you. 

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wilsymonds

@AllainU

Yeah. I spelled it wrong, it's actually Shavlik. It's a patching software. It scans our computers and will push out updates to computers and the software therein it finds that need updating. We're waiting to see if that is actually what caused it, but a colleague said that Nitro Pro was a listed program to keep updated.

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