Issues with already used licence after reinstallation of PC

[partnersystems 0]

Hello,

 

I experienced some issues with the activation of Nitro Pro 11 for which we obtained a lincence for (2346000XXXXXXXXXXX).

In a nutshell the problem is related to one PC on which a Nitro Pro installation was done prior.
What I have done, step by step....
I installed Nitro Pro 12 for which we do not have a licence for (I wasn't aware but now I now that detail).
I tried to activate Nitro Pro 12 and entered the Installation-ID Nitro Pro 12 informed me about (62800494732952116320135750230033) on the website for activations "www.nitropdf.com/de/activation"
After that a key (unfortunately I didn't store that key to provide you with) was genereated which Nitro Pro 12 did not accept due to a not compatible licence (because we only baught a licence for Nitro Pro 11).

So I uninstalled Nitro Pro 12....restarted the PC.....ran the script attached to do a cleanup "cleanup-oct17.vbs" (the script you provided Lukas, a colleague of mine with, a while ago).
Restarted the PC and installed Nitro Pro 11. I tried to activate the Software with Installation-ID "62800494732952116320694621780892" using above website again.
Now the system informes me "process unsuccessful... License Key already used". I took a Screenshot and put it in the word document attached.

I thought one option could be to open "view your activations" on the website (https://www.internetactivation.com/ECOSYSTEM/customerdefault.aspx), but I am missing the credentials.

Could you please provide us with a login to administrate our license and even more important provide me with a solution for above problem?

 

As a colleague of you informed my that all 11 licences are in use, but we know that some of them were released meanwhile, I need to have an option to unlock the unused licences as well. Please provide me with a workflow on how to do that. Very much appreciate your soon reply.

 

Thank you very much

 

Edited August 10, 2018 by Kelvin V.
Masked the serial number

[Kelvin V. 0]

Hi @partnersystems,

Thanks for posting on our Community Forums!

I'll create a ticket on your behalf to explain how our multi-license program works and help you unlock unused licenses. 

I have made some changes on my end for you to be able to successfully activate on that particular PC. Please try to activate again using the same serial number.

Cheers!

 

[partnersystems 0]

Hi Kelvin,

I was able to generate a new activation key. Thanks for the quick action on that.

I am looking forward to clarify the other questions.

Thanks

[JHays 0]

I have a similar issue - I purchased Nitro11 - had 2 licenses purchased - now am ready to load the second license and cannot find where how to do so.

 

[Kelvin V. 0]

Hi @JHays,

Thanks for posting on our Community Forums!

I'll message you your license details and all the steps.

Cheers!

[PSENITRO 0]

Greetings, I am having an almost identical issue. I've purchased Nitro 12 & a handful of licenses with it. When I attempted to move the activated version by deactivating & reactivating on another PC I'm told that i can "only deactivate 0 devises". 

 

Please advise.

[AllainU 0]

Hello @PSENITRO,

Thank you for reaching out to us through our Community Forums!

So that I can further assist you, kindly send me a private message with your Nitro Pro serial number.

This will allow me to check its status on our end.

Thank you very much in advance and I am looking forward to hearing back from you.