nalcanter Posted August 15, 2018 Report Share Posted August 15, 2018 I have a user that is trying to create a Nitro Cloud account but she isn't receiving the email to activate it or create a password. We've checked spam folders and the company quarantine but we don't see it anywhere. Link to comment Share on other sites More sharing options...
nalcanter Posted August 20, 2018 Author Report Share Posted August 20, 2018 I just wanted to update this with the resolution: I got an email from Nitro support saying the account was created and to have the user try to reset their password. When they did they actually got the email. I don't know if there is a gap in time between when the user activates their account and when they will actually start receiving emails but this is the second user that had this issue. Link to comment Share on other sites More sharing options...
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