MariaSears 1 Report post Posted August 15, 2018 I have already purchased Nitro and have my license number HOWEVER when I go through the steps to set up the Nitro Cloud account I NEVER receive the verification email. So I am stuck in limbo here. I have tried to contact Nitro BUT because I don't have a verified account I can not submit a ticket. No one answers the messages I leave on their phone number. I have even emailed their sales team and they told me to ask Cleverbridge who then sent me back to Nitro because Nitro is responsible for the email verification! I have paid for a product I can not use or find out how to use. Does ANYONE have any suggestions. I set up a cloud using my personal email address but it doesn't match my license and I need it for my work. I have been trying for days to get this issue solved. ? 1 Quote Share this post Link to post Share on other sites
MariaSears 1 Report post Posted August 15, 2018 When I try and set up the Nitro cloud account, it says my email address is already in use. I tried the trial last year sometime and didn't buy it at the time. I came back and purchased it last week. I am sure that is why it is saying my email is in use but I need to use that same email address. Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted August 16, 2018 Hi @MariaSears, My apologies for the inconvenience! Please send me a direct message and verify the email address you are trying to use. I will then initiate a password reset. Also, please make sure your copy is activated by following the steps found here: http://kb.gonitro.com/knowledgebase#/search/activate/000001639 Cheers. Quote Share this post Link to post Share on other sites
Charles 0 Report post Posted July 23, 2020 I am trying to set up my wife's account and I am having the same problem as MariaSears above how can I contact Kelvin V. Quote Share this post Link to post Share on other sites
