Jump to content
MariaSears

Not Getting Activation Email

Recommended Posts

MariaSears

I have already purchased Nitro and have my license number HOWEVER when I go through the steps to set up the Nitro Cloud account I NEVER receive the verification email.  So I am stuck in limbo here.  I have tried to contact Nitro BUT because I don't have a verified account I can  not submit a ticket.  No one answers the messages I leave on their phone number.  I have even emailed their sales team and they told me to ask Cleverbridge who then sent me back to Nitro because Nitro is responsible for the email verification!  I have paid for a product I can not use or find out how to use.  Does ANYONE have any suggestions.  I set up a cloud using my personal email address but it doesn't match my license and I need it for my work.  I have been trying for days to get this issue solved.  ?

  • I agree 1

Share this post


Link to post
Share on other sites
MariaSears

When I try and set up the Nitro cloud account, it says my email address is already in use.  I tried the trial last year sometime and didn't buy it at the time.  I came back and purchased it last week.  I am sure that is why it is saying my email is in use but I need to use that same email address.  

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @MariaSears,

My apologies for the inconvenience!

Please send me a direct message and verify the email address you are trying to use. I will then initiate a password reset.

Also, please make sure your copy is activated by following the steps found here: http://kb.gonitro.com/knowledgebase#/search/activate/000001639

Cheers.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.