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Upgrade from Pro v9 to v12

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I am trying to take advantage of the upgrade path from Nitro Pro v9 to v12 but the checker does not recognise my serial number as supplied by Cleverbridge.  However when I use the same serial number on the licence checker it does respect this number and advises me correctly of how many times it is activated.   Can anyone assist with please?

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Hello @IanT,

Thank you for reaching out to us through our Community Forums!

Kindly try again by entering your Nitro Pro 9 serial number in our Upgrade Portal: https://www.gonitro.com/support/upgrade

Please be aware that it works perfectly on my end and I received the message 'You’re eligible for a discounted upgrade to Nitro Pro 12'.


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