mhutch71 Posted August 21, 2018 Report Share Posted August 21, 2018 I recently had a computer crash on me and had to be reset and in the process went from Win 7 to Win 10. Under Win 7 I had Nitro 11 and updated to Nitro 12 and everything worked fine. When I got my computer back and started install everything I found that the install that I had of Nitro was the old 11. Installed think that I would just go through the upgrade steps again but this time it will not recognize my Nitro 11 serial number. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 21, 2018 Official Nitronaut Report Share Posted August 21, 2018 Hello @mhutch71, Thank you for reaching out to us through our Community Forums! I have sent you a private message to further assist you with your concern. Cheers! Link to comment Share on other sites More sharing options...
Clyde B Posted August 27, 2018 Report Share Posted August 27, 2018 On 8/21/2018 at 10:46 AM, mhutch71 said: Same issue I think. I purchased an upgrade to NitroPRO 10 in March 2018. My computer HD was since destroyed and replaced. I have tried to reinstall NitroPRO 12 and 11 but neither will accept my serial number. How do I get version 10 back or pay to upgrade to 12? What do I do? Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 27, 2018 Official Nitronaut Report Share Posted August 27, 2018 Hello @Clyde B, Thank you for reaching out to us through our Community Forums! For me to further assist you, please send me a private message and provide your Nitro Pro 10 serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Clyde B Posted August 27, 2018 Report Share Posted August 27, 2018 18 hours ago, Clyde B said: My apologies, I'm not sure this is private. Serial number 234600-xxxxxx-xxxxxx Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 28, 2018 Official Nitronaut Report Share Posted August 28, 2018 Hello @Clyde B, Thanks for providing the serial number of your Nitro Pro. Looks like we need to uninstall the current version of Nitro Pro on your computer and install Nitro Pro 10. We then activate it using your serial number. Kindly follow these steps: 1. Uninstall Nitro Pro from your computer then reboot the machine. 2. Download your Nitro Pro 10 from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632 If you are unsure if your machine is using 32 or 64-bit, please refer to this link: http://kb.gonitro.com/knowledgebase#/search/64/000001874 3. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number Cheers! Link to comment Share on other sites More sharing options...
Clyde B Posted August 28, 2018 Report Share Posted August 28, 2018 Problem solved ! Thanks so much. Link to comment Share on other sites More sharing options...
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