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System Error 401

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I'm getting a system error - Error 401 and my versions Nitro Pro 10 says I need to activate it, although I've been a 'member since' 9/21/15. On my account summary page, it says my plan is inactive and I need to buy it now. My last payment was 9/21/16 and the next should be 9/21/17. I submitted a ticket twice within the past week with no response. Please advise.


Thank you

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Leslie V.

Hello djskipz,

Thank you for posting on our Community Forums!

I have opened a support ticket on your behalf so we can help you directly with your account. 

If you need immediate help in the future, you can log a ticket using the following link.


We'll be in touch through the support case.


NOTE: I searched for the support cases that you submitted, but couldn't find any, did you use a different email address or name? There unfortunately is no cases under the name and email address you used here.

Edited by Leslie V.

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