djskipz 0 Report post Posted May 13, 2017 I'm getting a system error - Error 401 and my versions Nitro Pro 10 says I need to activate it, although I've been a 'member since' 9/21/15. On my account summary page, it says my plan is inactive and I need to buy it now. My last payment was 9/21/16 and the next should be 9/21/17. I submitted a ticket twice within the past week with no response. Please advise. Thank you Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted May 19, 2017 (edited) Hello djskipz, Thank you for posting on our Community Forums! I have opened a support ticket on your behalf so we can help you directly with your account. If you need immediate help in the future, you can log a ticket using the following link. https://www.gonitro.com/support/ticket We'll be in touch through the support case. Cheers! NOTE: I searched for the support cases that you submitted, but couldn't find any, did you use a different email address or name? There unfortunately is no cases under the name and email address you used here. Edited May 19, 2017 by Leslie V. Share this post Link to post Share on other sites
