AfterismQueen Posted August 22, 2018 Report Share Posted August 22, 2018 One of our staff is having a problem with Nitro opening and then immediately closing. No error message is displayed. It worked initially and sometimes is ok the first time the program is opened after logging in. It also works if I log in as admin but not if I am logged in as the staff member and run the program as administrator. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted August 23, 2018 Official Nitronaut Report Share Posted August 23, 2018 Hello @AfterismQueen, Thank you for posting on our Community Forums! Have you tried reinstalling and making sure you have the latest updates: https://www.gonitro.com/nps/product-details/downloads Do you get any crash reports? Please send me a screenshot, if there is any. Also, please open the Windows 'Event Viewer'. You can do this by using the Windows Search tool, and use the Keywords 'Event Viewer' When you try to launch Nitro, an event should be created under the 'Application' events. Look for any relating to Nitro and send us a screenshot. Cheers! Link to comment Share on other sites More sharing options...
Sanjay Posted August 23, 2018 Report Share Posted August 23, 2018 Hello, Every time I try and edit something in Nitro Productivity Suite it crashes and closes and I have to completely restart from the beginning. I have sent in about 12 crash reports but the problem persists. What is the solution here? Link to comment Share on other sites More sharing options...
AfterismQueen Posted August 27, 2018 Author Report Share Posted August 27, 2018 Hi @Leslie V. I have done a reinstall and it worked initially and then the problem started again. There is no error message. I can't find any events in the event viewer which relate to Nitro. Nikki Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 14, 2018 Official Nitronaut Report Share Posted September 14, 2018 On 8/24/2018 at 2:24 AM, Sanjay said: Hello, Every time I try and edit something in Nitro Productivity Suite it crashes and closes and I have to completely restart from the beginning. I have sent in about 12 crash reports but the problem persists. What is the solution here? Hello Sanjay, I checked crash reports but couldn't find one using your email address. Please send the email address you entered via a direct message to me so I can find the details of the crash. Thanks! Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 14, 2018 Official Nitronaut Report Share Posted September 14, 2018 On 8/27/2018 at 8:48 AM, AfterismQueen said: Hi @Leslie V. I have done a reinstall and it worked initially and then the problem started again. There is no error message. I can't find any events in the event viewer which relate to Nitro. Nikki Hello @AfterismQueen, Does it crash? What exact build of Nitro are you using? You can retrieve this information by going to the Help tab> About Nitro Pro. Also, what OS are you using? Thanks! Link to comment Share on other sites More sharing options...
AfterismQueen Posted September 16, 2018 Author Report Share Posted September 16, 2018 Hi @Leslie V. It literally just opens and closes. There is no "not responding", no thinking about it, nothing. I took a video but can't work out how to upload it. She is running the current version of NItro as I have only recently installed the program for this user and have since uninstalled and reinstalled in an attempt to resolve the error. Her machine is running Windows 10 Pro version 1803. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted September 17, 2018 Official Nitronaut Report Share Posted September 17, 2018 Hello @AfterismQueen, I sent you a DM. Thanks! Link to comment Share on other sites More sharing options...
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