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Nitro Pro 12 patch upgrade license activation error


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I upgraded to  Before upgrading, I deactivated the license.  After upgrading, I tried to activate the license but received an error.  I went to the license portal, entered my license number, clicked deactivate, and received an error that I may deactivate zero licenses. 

I have trouble activating *every* time I install a patch.  I used to have VIP access, which provided a fast response.  When I received the license to upgrade to 12, there was no option to renew the VIP access.  I still have the email.  It said to stay tuned for more information about becoming a Nitro VIP in the next couple of weeks.  Nothing else ever arrived.  

This is very frustrating.

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Kelvin B. Villarin

Hi @TimJ,

Thanks for posting on our Community Forums!

My apologies for the inconvenience! Your Nitro Pro 12 license is now good to go. Please try to reactivate and let me know how it goes.

I'll dm you a link where  you can purchase VIP Access. 


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