TimJ 0 Report post Posted August 22, 2018 I upgraded to 12.2.0.228. Before upgrading, I deactivated the license. After upgrading, I tried to activate the license but received an error. I went to the license portal, entered my license number, clicked deactivate, and received an error that I may deactivate zero licenses. I have trouble activating *every* time I install a patch. I used to have VIP access, which provided a fast response. When I received the license to upgrade to 12, there was no option to renew the VIP access. I still have the email. It said to stay tuned for more information about becoming a Nitro VIP in the next couple of weeks. Nothing else ever arrived. This is very frustrating. Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted August 23, 2018 Hi @TimJ, Thanks for posting on our Community Forums! My apologies for the inconvenience! Your Nitro Pro 12 license is now good to go. Please try to reactivate and let me know how it goes. I'll dm you a link where you can purchase VIP Access. Cheers. Share this post Link to post Share on other sites
TimJ 0 Report post Posted August 23, 2018 Thank you, Kelvin. I was able to reactivate Nitro Pro. I also purchased VIP Access. Best regards. Share this post Link to post Share on other sites
