lew boore Posted August 27, 2018 Report Share Posted August 27, 2018 Please HELP, as I feel I am in a never-ending "do-loop". I recently received a new work computer. I deactivated my 2 licenses on the computer so that I could re-install. However there is no "re-install" button; just a deactivate one. When I look through the topics it takes me to the EXACT same page as I deactivated, however I cannot activate it on the page. Please let me know how to work around this. THANK YOU!! Link to comment Share on other sites More sharing options...
lew boore Posted August 27, 2018 Author Report Share Posted August 27, 2018 I recently switched work computers. I deactivated my 2 licenses and would like to reactivate v11 on my new computer. It is not intuitively obvious. Can someone please help (and do not send me to the activation page). I can be reached at lew.boore@menlomicro.com . THANK YOU Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 27, 2018 Official Nitronaut Report Share Posted August 27, 2018 Hello @lew boore, Thank you for reaching out to us through our Community Forums! On the machine you're having issue activating, I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
lew boore Posted August 27, 2018 Author Report Share Posted August 27, 2018 Hello Allain! Thank you. Do I need to download v12 first and then enter my license number? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted August 28, 2018 Official Nitronaut Report Share Posted August 28, 2018 Hello @lew boore, Thanks for your patience. Yes, kindly download and install Nitro Pro 12.2.0.228 using below offline installers: x32 http://install.nitropdf.com/professional_1220228/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1220228/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Cheers! Link to comment Share on other sites More sharing options...
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