IgnaceClarysse Posted August 28, 2018 Report Share Posted August 28, 2018 Hello, I want to install V12. The download works. starting it I get a black screen, no messages, no questions, nothing! I tried to uninstall the previous version using control panel and 'uninstall'. I receive the black screen, no messages, no questions, nothing! I tried to deactivate using the serial number. The website shows an error-message 'introduce device'. There is no possibility to select a device or to introduce device. Conclusion: I'm blocked and there're 2 possibilities: - Or: Someone solves my problem (A PC is for me a black box. I'm happy to find the on / off-switch); - Or: I get my money back. Kind regards, ignace Clarysse Link to comment Share on other sites More sharing options...
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