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Vince42

Changing Avatar

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Vince42

I would like to change my avatar picture, that is shown in Nitro Pro and Nitro Cloud.

Unfortunately I am not able to find the menu / option to upload a new picture. The account settings do not offer anything like that and the cloud also does not show any option.

Could anybody please tell me how to change it?

PS: At least the forum avatar is working. ;)

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Nicole R

Did you ever figure out how to do this? I'd like to do the same thing and can't figure it out.

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Vince42

Not yet, sorry.

When I first opened a support ticket on this, they told me that they are rebuilding some parts of the web site / cloud service and that it "soon" should be possible to change the avatar again. But soon is now two months ago.

At the moment I am trying to get a font listing problem solved, afterwards, I will open another support ticket. Last time all my opened tickets were merged into one, which was not helpful. ;)

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Vanessa

It appears the ability to change the avatar in nitro and nitro cloud still hasn't been restored.

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diegojourdanpro

Still no option to change the Nitro avatar, and no customer service to address the issue, apparently :-/

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AllainU

Hello @diegojourdanpro @Vanessa @Vince42 @Nicole R,

Thank you for reaching out to us through our Community Forums!

After checking my resources, please be informed that we cannot change the avatar in Nitro Pro at the moment.

With regard to the avatar in Nitro cloud, it can be done if it's a team account only.

Thanks for choosing Nitro and I hope this helps!

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diegojourdanpro

No, it doesn't help one bit. Personal account avatars should be changeable as they used to, or else do away with them entirely.

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Vince42

While I really appreciate the fact, that somebody is reaching out to us, telling us, that this feature is "at the moment" not available for us, is bad news; especially as "at the moment" is now lasting for many months.

I tested all major PDF editors and from my perspective, Nitro has the potential to be the best - if only the support were better.

I have half a dozen of errors, efficiency issues and suggestions - and none of them can be addressed nor settled, as us "normal users with some problems" are "less important" and do not deserve trackable progress. This is not good customer service. I could elaborate on user expectations and how to meet them gracefully, but will spare this part out.

I could tell you a nice story about the guys from Phantom PDF, who learned in the end, that they lost 25,000 potential installations due to their ignorant behaviour - but I do not want to clutter this thread with the details.

  • I agree 1

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