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Rhonda Miller

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  • Official Nitronaut
Allain Umailin

Hello @Rhonda,

Thank you for reaching out to us through our Community Forums!

For me to further assist you, kindly send me a private message and provide the serial number of your Nitro Pro.

Thank you very much in advance and I am looking forward to hearing back from you. 

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  • Official Nitronaut
Allain Umailin

Hello @Rhonda,

Thank you for providing the serial number of your Nitro Pro.

Please be informed that upon upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode. This applies to all versions including Nitro Pro 12 so upgrading will not fix this behavior.

To fix this issue on your affected machines, you can reset your license by going to https://licenses.gonitro.com/prd/portal and enter your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

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