Unknown Error # : -80 On First Launch

[Allain Umailin]

Hello @Jesterize,

Thank you for reaching out to us through our Community Forums and for sending me a private message.

Upon checking the serial number, I can see this is for a desktop deployment, not for a server deployment.

Nitro Pro desktop installed in Azure will not work and you'll need another MSI installer that accepts a license-file instead of a serial number. This license-file is only given to Enterprise customers and it uses another licensing-model that will not result to the error message you are receiving.

Also, please be aware that Nitro Pro 11 or older are already discontinued as documented in our Sunset Policy: https://www.gonitro.com/support/sunset-policy . With that, support for the discontinued versions are no longer available. 

To be able to get an Enterprise installer with a license-file for Nitro Pro 13, you must purchase 20-users or more through our Sales Team by filling-up this online form:

https://www.gonitro.com/contact-sales

Thanks for choosing Nitro and I hope this helps!