Back to trial version

[Cdell]

I recently installed Nitro Pro 11 on a new computer. For some reason it is showing as a trial mode even though I used the serial number provided. Any assistance is much appreciated.

[Allain Umailin]

Hello @Cdell,

Thank you for reaching out to us through our Community Forums!

Upon upgrade of the operating system or installing a major Microsoft update, the Computer ID is changed, as it is comprised partially by the operating system. Once changed, this will no longer recognize the original installation causing the program to revert to trial mode.

To fix this issue, kindly activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

If it happens again in the future, you may release a license by entering your serial number in our Activation Portal: https://licenses.gonitro.com/prd/portal then reactivate your Nitro Pro.

Thanks for choosing Nitro Pro and I hope this helps!