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chpa

Nitro Pro 11 Setup Wizard has failed

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chpa

I deactivated Nitro Pro 11 on my old computer and tried to install it on my new computer, but after downloading and trying to install, I get the message listed in the subject line.  I verified my license number in the activation profile and I have two activations left and it shows that 0 activations exist.  I am using Windows 10 Home on a brand-new Lenovo Yoga 730.  I also contacted Cleverbridge to make sure I had the correct version of Nitro Pro 11 to install.

Any help would be appreciated.  I have another licensed Nitro Pro 11 and I did all of the steps listed above on another brand-new computer, and that one went without a hitch, so I am truly at a loss.

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AllainU

Hello @chpa,

Thank you for reaching out to us through our Community Forums!

Kindly uninstall and reinstall your MS Office and try installing your Nitro Pro 11 again.

I had a similar case and it was fixed by doing this.

Cheers!

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Productivity

I have been dealing with exactly the same problem with Nitro11 for the last 2-3 weeks. Tried to get help. Brought the CD at the suggestion of the help desk. Waited for it to arrive only to get the same problem. Nitro 1164 install has a bug. The help desk have run away because they don't know what to do and don't know how to escalate the matter.  Now I come here and find that I need to uninstall Office to fix the bug. Seriously....  So much for being about 'productivity'.   Well during that time I have also discovered WPS PDF to Word. It install no problem. does a very good conversion and costs less than $40 bucks. I think its time to share my experience and finding.

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AllainU

Hello @Productivity,

Thank you for reaching out to us through our Community Forums!

I can see my colleague is already assisting you through a support case.

I will send him a note about this forum post and rest assured he will do his best to assist you with your concern.

Cheers!

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danp

That is utterly ridiculous. I'm having this same problem, but I will not uninstall MS Office for your bug. Could you please fix the bug?

-d

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AllainU

Hello @danp,

Thank you for reaching out to us through our Community Forums and my apologies if you're experiencing the issue.

Since I am unable to pull-up your account using your email address,  could you please send me a private message and provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you. 

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ianrf

I am trying to install nitro 11 on Win 10 pro 64 bit  for a client that paid an awefull lot of money for all his licenses and I can not for the life of me figure out which voodoo ritual I am supposed to perform to get this thing installed

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ianrf

Ok I am trying to install Nitro Pro 11 on a laptop with Win 10 Home on it for a client and I get the Setup Wizard Failed right after it does the download phase. Please do not ask for the serial number as It is not an activation I am trying to but an install and I have been able to install it on 3 out of 7 laptops so I know the installer works and the licenses are good . There is not an Microsoft Office install on these laptops and yes I have tried all the other permission work arounds that have been recommended and oh yes by the way the inability to contact support is becoming a deal breaker and If my client did not absolutely need this program I would tell him to ask for a refund.

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AllainU

Hello @ianrf,

Thank you for reaching out to us through our Community Forums!

I have searched our system but unable to find your Nitro Pro 11 serial number. 

To further assist you, could you please send me a private message and provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Dan4netcall

Hi Allain U,

Could you please help with the "installation failed error after downloading".

I have purchased a license for V11 and need to install on Win10-64 Laptop.

This is not a activation error.

Thanks

Dan.

 

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ianrf

Good luck with that I have the same problem and out of 7 laptops was only able to install on 3 and these are all the exact same model laptops.

 

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AllainU

Hello @Dan4netcall,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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BoroSec

Hello, I am trying to install Nitro Pro 11 on my new Lenovo Yoga X1 3rd Gen and cannot, stops. I have deactivated license on your help site and still get wizard stopped error. Please help. I have license and have receipt showing I purchased software assurance which also states I get the next edition of Nitro Pro free. Please help?

Edited by BoroSec

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AllainU

Hello @BoroSec,

Thank you for reaching out to us through our Community Forums!

To further assist you with your concern, I created a support ticket on your behalf.

I will wait for your response through the support case.

Cheers!

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Go Systems

I require assistance in installing Nitro Pro 11.

The installer immediately fails

Please assist

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Tbyrnes007

Hi.

 

I am also experiencing this error when trying to reinstall my Nitro Pro 11 to a new computer. I have tried several times on several computers and after downloading and starting the installation I get the error that installation has failed. This is very frustrating and I need to get my software onto my new computer. I had paid for premium support, but that apparently only lasted for 12 months. Please advise how to reinstall my software when there are these errors.

 

Thanks.

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AllainU

Hello @Go Systems,

I trust you're doing great today and thank you for contacting our Community Forums!

In order for me to further assist you with your concern, could you please send me a private message and provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones.

 

Hello @Tbyrnes007,

Thank you for reaching out to us through our Community Forums!

Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder (to unhide this folder, please refer to https://support.microsoft.com/en-ph/help/14201/windows-show-hidden-files), this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder.

As a workaround, please visit this article and follow the steps properly until step 7: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Once done with the steps, kindly try reinstalling using below offline installers:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and we sincerely apologize for the inconvenience.

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Davy

I am attempting to install the free trial. After designating the install location, I also receive the, "Nitro Pro Setup Wizard has failed", message when the installer begins the initial Download phase 

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Davy

I can not see how that would resolve the issue as I am not on Windows 10, the machine I am attempting to instal the trial onto is running Windows 7

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AllainU

Hello @Davy,

Thanks for your response.

If you are trialing Nitro Pro 12 on a Windows 7 or 8, could you please check if you see 'WindowsApps' (to unhide this folder, please refer to https://support.microsoft.com/en-ph/help/14201/windows-show-hidden-files) inside C:\Program Files?

Thank you very much in advance and I am looking forward to hearing back from you. 

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Tbyrnes007
On 2/26/2019 at 10:16 AM, AllainU said:

 

Hello @Tbyrnes007,

Thank you for reaching out to us through our Community Forums!

Kindly open Windows Explorer > Local C > Program Files. If you are seeing a 'WindowsApps' folder (to unhide this folder, please refer to https://support.microsoft.com/en-ph/help/14201/windows-show-hidden-files), this is an installation issue that prevented some users to install Nitro successfully. Users who purchased MS Office in Windows 10, via the Online Marketplace were affected by this due to permission issue on that specific folder.

As a workaround, please visit this article and follow the steps properly until step 7: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Once done with the steps, kindly try reinstalling using below offline installers:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and we sincerely apologize for the inconvenience.

I tried the steps outlined above and still get the installation error. What else can be done?

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AllainU

Hello @Tbyrnes007,

Thank you for reaching out to us through our Community Forums!

When you run all the command in the article, was it all successful? If one command failed, kindly follow these steps with few important notes:

1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands. See screenshots below:

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

Thanks for choosing Nitro Pro and I hope this helps!

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