Nitro pro not showing background

[Bugstein79]

Hi 

I use satelite pics in a design program and when exporting via Print to PDF, the Background sat pics are missing

When using Adobe and Foxit, Background Pic shows fine

any ideas

[Leslie V]

Hello @Bugstein79,

Please let us know what exact build of Nitro you are using. You can retrieve this information by going to the Help tab> About Nitro Pro. 

Also we cannot find your serial number using the email address you used, please forward it via direct message so we can check.

Thanks!

[Bugstein79]

Hi Leslie

I have sent through a direct message, 

I am using Nitro Pro 7.5.0.29

We also have Nitro Pro 11 on several other computers and find we are having the same problem, 

[Leslie V]

Hello @Bugstein79,

We no longer support Nitro Pro 7. It has been discontinued as documented in our Sunset Policy: https://www.gonitro.com/nps/product-details/sunset-policy

If you would like to trial our latest product, Nitro Pro 12, with the same files you are printing to PDF, you can download it from here: https://www.gonitro.com/pro/try 
It will run as a full featured product for 14 days! After that, if you choose not to purchase it, you can still use it as a PDF Reader.
You can learn all about some of the features here: https://www.gonitro.com/lib

Hope that helps!
 

[Bugstein79]

Hi Leslie

As stated, we also have Nitro Pro 11 on several Computers (Purchased last year) and having the same problem

I can send 1 of them licences to you if preferred

[Leslie V]

Hello @Bugstein79,

You can send me a direct message with the file you are converting so I can have a quick look.

Thanks!