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Optimize Pdf Crash


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During the process of optimizing a pdf the program throws an error around 80%.  The error reads "Unable to create the error report.  Please verify there is enough space in your temp folder."  After clicking okay the program crashes.  I have completely cleared the temp folder on the machine.  The machine has around 140Gb of space left on the drive.  I have tried optimizing this file on multiple machines and they all throw the same error.  I was wondering if anyone had come across this in the past.

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Allain Umailin

Hello @icdunlap,

Thank you for reaching out to us through our Community Forums!

-Is this a new issue or has it occurred since the beginning? When did it start happening? Any changes you're aware of before this happened?
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g.
-Does this happen with every file?
-Are you just having issue with optimizing and converting files to PDF works perfectly?

Thank you very much in advance and I am looking forward to hearing back from you. 

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