ZSReunite Posted September 20, 2018 Report Share Posted September 20, 2018 My version of Nitro Pro 9 crashed. I used the clean up tool to remove it. My question: Do I have to reinstall Pro 9 in order to upgrade or can I just download the newer version and upgrade based on my old license? Thanks Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted September 20, 2018 Official Nitronaut Report Share Posted September 20, 2018 Hello @ZSReunite, Thank you for reaching out to us through our Community Forums! I have inspected your Nitro Pro 9 license and found out that this is already deactivated on our end as it went to a version upgrade to Nitro Pro 12. When an upgrade happens, the older version gets deactivated on our end and users are provided with a new license to match their upgrade version. To install your Nitro Pro 12, you may use these offline installers instead: x32 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your NEW serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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