mercedg Posted September 20, 2018 Report Share Posted September 20, 2018 I purchased my Lenono desktop computer with Nitro Pro 9 basic pre-installed for free about 4 years ago. This version allowed me to open and edit PDF files and I primarily used it to sign documents. It worked for many years then all of the sudden it stopped launching. I don't get any error message, but despite how many times I click on the app it doesn't launch. I can't un/reinstall it because I'm worried I'll lose my free license. How can I fix this launch issue? Link to comment Share on other sites More sharing options...
Power User Steven Zakulec Posted September 21, 2018 Power User Report Share Posted September 21, 2018 Have you tried repairing it (http://kb.gonitro.com/knowledgebase#/search/repair/000001641 ) yet? Does it work again at least one time after you reboot your computer? You might be able to use the last released installer from this page ( http://kb.gonitro.com/knowledgebase#/search/previous version/000001644) to update and fix Nitro 9 if the repair above didn't work. Link to comment Share on other sites More sharing options...
mercedg Posted September 21, 2018 Author Report Share Posted September 21, 2018 Hey Steve, My version of Windows did not provide me a change option in the Control Panel but your second choice to reinstall worked perfectly. Thank you very much! Link to comment Share on other sites More sharing options...
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