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Nitro Upload Issues

Josh Osborn

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  • 1 year later...

How about actually posting solutions to your "Community Forum"?

Every time I have found a post that is related to what I need help with the 'help' has been sent PM or via a Support Ticket.

I was considering purchasing your NPS product, but your support is jacked.

I'm off to find a better solution.

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  • 2 weeks later...
  • Official Nitronaut
Kelvin B. Villarin

Hi @Cavaradossi,

Thank you for posting on our Community Forums!

I'm sorry to hear that you feel that way. Usually, PMs are made when support needs confidential information like licenses, files, reference numbers, email addresses etc or when users provide these information. This is a public forum, so it is crucial to keep these information private. We also create support tickets for users who are actually business clients or who are single-users but have purchased Nitro VIP Access/ Premium Support (tickets have faster response time compared to forum). 

Are you also having issues uploading a file via Nitro Cloud? I tried it just now and it works on my end. Once you get the chance, please try to upload again. If the issue persists, kindly provide what browsers have you tried, any error message you're getting and if its happening to all files you try to upload or just a particular one (please provide the file size if the issue is file-specific).

You can freely post your issues here. We have support reps handling the Community Forums ready to step in and help out.

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  • 2 weeks later...

Just purchased this product.  Edited a PDF with minor changes.  File size went from 8 Meg to 33 Meg so can't email.  Tried uploading using this product and constantly get message "Unable to connect to Internet.  Please check connection and try again"

Thank you

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