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Expired Trial even though subscription fee paid


Elvieh
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  • Official Nitronaut
Kelvin B. Villarin

@mgroessl Hi Mark,

I'm glad you were able to read it. I'll send a response via the same ticket since it will include your serial number. 

I'm really sorry. I hope we can sort this out soon. 

 

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Well, I guess I'm in the same boat as the rest of you. Money gone, ticket sent, no resolution, no emails. I wait and see if i get blamed for not receiving some email.

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On ‎6‎/‎8‎/‎2017 at 6:44 AM, Kelvin V. said:

Hi @ptaggert,

Thanks for posting on our community forums!

I took over and answered your ticket. Kindly check your inbox and follow the steps provided. 

I'll wait for your response via our ticketing system.

Cheers!

 

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I am having the same problem again went to use Nitro pro 10 and it wants me to activate or upgrade, this problem was fixed on the 9th and I was able to activate . Today went to use it and its not activated again. Please repair again.

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  • 1 month later...

I am having the same issue and I have submitted a help ticket.  I checked my Spam (although Nitro Pro is whitelisted).  What are the next steps, I can't access my serial number and I have my receipt for my upgrade.  Also, I have noticed that the features of 11 vary greatly from the ease of use of 10.  Need help asap.

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I was helpless for only about two days. What I am doing now is using 11 for everything except printing. I still have 10 set up as the printer, and I have not had any issues. 

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  • Official Nitronaut
Kelvin B. Villarin

Hi @TSmith510,

Thanks for posting on our community forums!

I took over your support ticket you recently submitted. Please respond with your receipt attached so I can provide you your serial number and steps on how to activate.

Hi @mgroessl,

It's me again! We just recently released a patch for version 11. I highly recommend updating your copy to 11.0.5.271. You can get the update here:

https://www.gonitro.com/product/downloads

Cheers!

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