Jump to content
Elvieh

Expired Trial even though subscription fee paid

Recommended Posts

Kelvin V.

@mgroessl Hi Mark,

I'm glad you were able to read it. I'll send a response via the same ticket since it will include your serial number. 

I'm really sorry. I hope we can sort this out soon. 

 

Share this post


Link to post
Share on other sites
holdemhook

Well, I guess I'm in the same boat as the rest of you. Money gone, ticket sent, no resolution, no emails. I wait and see if i get blamed for not receiving some email.

Share this post


Link to post
Share on other sites
ptaggert
On ‎6‎/‎8‎/‎2017 at 6:44 AM, Kelvin V. said:

Hi @ptaggert,

Thanks for posting on our community forums!

I took over and answered your ticket. Kindly check your inbox and follow the steps provided. 

I'll wait for your response via our ticketing system.

Cheers!

 

Share this post


Link to post
Share on other sites
ptaggert

I am having the same problem again went to use Nitro pro 10 and it wants me to activate or upgrade, this problem was fixed on the 9th and I was able to activate . Today went to use it and its not activated again. Please repair again.

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @ptaggert and @holdemhook,

I see you've each submitted a ticket regarding this. Kindly view my colleagues' responses and let us know how it goes. 

Thank you for your patience.

Share this post


Link to post
Share on other sites
TSmith510

I am having the same issue and I have submitted a help ticket.  I checked my Spam (although Nitro Pro is whitelisted).  What are the next steps, I can't access my serial number and I have my receipt for my upgrade.  Also, I have noticed that the features of 11 vary greatly from the ease of use of 10.  Need help asap.

Share this post


Link to post
Share on other sites
mgroessl

I was helpless for only about two days. What I am doing now is using 11 for everything except printing. I still have 10 set up as the printer, and I have not had any issues. 

Share this post


Link to post
Share on other sites
Kelvin V.

Hi @TSmith510,

Thanks for posting on our community forums!

I took over your support ticket you recently submitted. Please respond with your receipt attached so I can provide you your serial number and steps on how to activate.

Hi @mgroessl,

It's me again! We just recently released a patch for version 11. I highly recommend updating your copy to 11.0.5.271. You can get the update here:

https://www.gonitro.com/product/downloads

Cheers!

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.