Kelvin V. 0 Report post Posted June 15, 2017 @mgroessl Hi Mark, I'm glad you were able to read it. I'll send a response via the same ticket since it will include your serial number. I'm really sorry. I hope we can sort this out soon. Quote Share this post Link to post Share on other sites
holdemhook 0 Report post Posted June 16, 2017 Well, I guess I'm in the same boat as the rest of you. Money gone, ticket sent, no resolution, no emails. I wait and see if i get blamed for not receiving some email. Quote Share this post Link to post Share on other sites
ptaggert 0 Report post Posted June 16, 2017 On 6/8/2017 at 6:44 AM, Kelvin V. said: Hi @ptaggert, Thanks for posting on our community forums! I took over and answered your ticket. Kindly check your inbox and follow the steps provided. I'll wait for your response via our ticketing system. Cheers! Quote Share this post Link to post Share on other sites
ptaggert 0 Report post Posted June 16, 2017 I am having the same problem again went to use Nitro pro 10 and it wants me to activate or upgrade, this problem was fixed on the 9th and I was able to activate . Today went to use it and its not activated again. Please repair again. Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted June 20, 2017 Hi @ptaggert and @holdemhook, I see you've each submitted a ticket regarding this. Kindly view my colleagues' responses and let us know how it goes. Thank you for your patience. Quote Share this post Link to post Share on other sites
TSmith510 0 Report post Posted August 3, 2017 I am having the same issue and I have submitted a help ticket. I checked my Spam (although Nitro Pro is whitelisted). What are the next steps, I can't access my serial number and I have my receipt for my upgrade. Also, I have noticed that the features of 11 vary greatly from the ease of use of 10. Need help asap. Quote Share this post Link to post Share on other sites
mgroessl 0 Report post Posted August 3, 2017 I was helpless for only about two days. What I am doing now is using 11 for everything except printing. I still have 10 set up as the printer, and I have not had any issues. Quote Share this post Link to post Share on other sites
Kelvin V. 0 Report post Posted August 4, 2017 Hi @TSmith510, Thanks for posting on our community forums! I took over your support ticket you recently submitted. Please respond with your receipt attached so I can provide you your serial number and steps on how to activate. Hi @mgroessl, It's me again! We just recently released a patch for version 11. I highly recommend updating your copy to 11.0.5.271. You can get the update here: https://www.gonitro.com/product/downloads Cheers! Quote Share this post Link to post Share on other sites
