Quick Sign wont save signatures

[Wes]

Hi Guys. have a customer that we dropped machines off the domain and setup local users. since, i have one customer that cant create a quick signature. it goes through the process and just simply doesnt save. doesnt matter if its a manual one or from a file.

[Allain Umailin]

Hello @Wes,

Thank you for reaching out to us through our Community Forums!

What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 12.X.X.X, e.g. 12.0.0.112)

Thank you very much in advance and I am looking forward to hearing back from you. 

[Wes]

hi. nitro v 11.0.3.173

 

when we go check for updates it says its up to date.

[Shannon]

I have the same problem with Pro version 11.0.3.173.

Mine has worked in the past but I recently had my computer re-imaged and after installing Nitro Pro again the create signature won't work. Serial no. 2346007-xxxxxx-xxxxxx

[Allain Umailin]

Hello @Shannon @Wes,

Thanks for providing these information.

Since you both are still using an older build of Nitro Pro 11, kindly update to 11.0.8.470 by following these steps:

1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files.

2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686

3. Extract the utility to the desktop (it doesn't always run from the zip)
4. Run the utility then reboot your machine.
5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

6. Download and install Nitro Pro 11.0.8.470 using below offline installers:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874

7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number.

Thanks for choosing Nitro Pro and I hope this helps!

[Shannon]

That was a long process but it worked. Thank you. I wonder why Nitro previously said there were no updates available.

[Allain Umailin]

Hello @Shannon,

Thanks for your patience and I am glad it fixed the issue.

With regards to Nitro Pro previously said there were no update available, I believe you have clicked 'Check for Updates' feature under Help tab.

At this time, our Check for Updates feature is currently unavailable because our development team disabled it and haven’t bring it back. As much as I would like to provide you when this feature will be up again, there is no ETA from their team.

You can find our most up to date versions posted at our website here and you need to visit this page from time to time: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

Thanks for choosing Nitro Pro and I hope this helps!

[Wes]

Thanks.

 

will try this today for the client and let you know if i have any further issues.