jacedv@hotmail.com 0 Report post Posted May 19, 2017 I disagree with your answer to the previous post by Elvieh with the same issue. Regardless whether you're phasing out Pro 10, I paid for a full year subscription. Your email was in my spam folder, but doesn't say anything about cutting subscriptions short or leaving users hanging without use of this software. How do I resolve this issue ASAP?? I submitted a ticket, but this doesn't help me with my 10 AM signing. I have been a loyal advocate of this software & recommend all the time. This makes no sense to put users in this position because "Your phasing out Pro 10 version"!! Quote Share this post Link to post Share on other sites
MichelleS 0 Report post Posted May 19, 2017 I cant seem to view the original post to this issue. All of a sudden my subscription stopped. I had no "trial". What is going on and how do I resolve it? NOW...... not in 48 hours. Quote Share this post Link to post Share on other sites
Tom Sawyer 3 Report post Posted May 19, 2017 I am also having problems!!! Quote Share this post Link to post Share on other sites
Chris Irwin 0 Report post Posted May 19, 2017 Same problem here. I'm pretty damn mad. My business relies on my ability to edit PDFs. Quote Share this post Link to post Share on other sites
MichelleS 0 Report post Posted May 19, 2017 I use it all day as well....... since Nitro has no customer service it may be time to switch software. I'm researching now. Oh...and Nitro 11 is $60 more than Nitro 10. ($159/yr) Quote Share this post Link to post Share on other sites
Tom Sawyer 3 Report post Posted May 19, 2017 Does anyone have suggestions as to what software to switch to? Quote Share this post Link to post Share on other sites
MichelleS 0 Report post Posted May 19, 2017 Here are the Top 9 reviewed..... 1.Power PDF Advanced 2. Adobe Acrobat 3. Foxit Phantom (I've used this before- you can do a freebie try) 4. Soda PDF 5. NitroPro 6. PDF Element 7. Qoppa 8. PDF Architect 9. iSkysoft You just have to make sure they do what you want. Most do but Nitro is very user friendly. Just sucks on customer service and any support. Quote Share this post Link to post Share on other sites
Leslie V. 0 Report post Posted May 22, 2017 Hello, Thank you for reaching out to us through our Community Forums! We are transitioning away from Nitro Pro+ because it will soon be phased out. You should have already received an email from us regarding upgrading to Nitro Pro 11. Please check all your inboxes, including Spam folder, as our emails are mistakenly routed there sometimes. If you did not receive the said marketing email, please open a support ticket here so we can assist you immediately. Thank you! Quote Share this post Link to post Share on other sites
