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Lost our licences and support?


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I am trying to re-install on my colleagues machines as they have got new laptops - but my licences are now at only 2? Can't see who to ask to fix this... :-( 


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  • Official Nitronaut
Allain Umailin

Hello @rachel.dawson@armorgard.co,

Thank you for reaching out to us through our Community Forums!

I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

With regards to the support part, we now call it Nitro VIP Access (formerly Software Assurance) and after checking our records, it already expired last 10th of August, 2018.

Thanks for choosing Nitro Pro and I hope this helps!

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