Drokkenian 0 Report post Posted September 28, 2018 (edited) I've noticed lately that when I place a signature box on an uploaded PDF a document, it's a 50/50 shot if it's actually "big enough" to read or not. This happens whether or not I expand the box to fit the signature line. Sometimes a client's signature is ridiculously tiny... and other times it fills the box perfectly. I can't find any reason why this happens, but it happens regularly. I did notice the other day another topic about this, but have not seen that thread since. How or why does this happen? What can we / I do to fix or get around it.? Edited September 28, 2018 by Drokkenian clarification Quote Share this post Link to post Share on other sites
MLousteau 0 Report post Posted November 20, 2018 I am having this same issue. On a single doc 2 of 8 signatures are very tiny and hard to even see. This is a problem as I need to show these signatures to regulators. Does anyone have a solution here? Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 21, 2018 Hello @Drokkenian Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted November 21, 2018 Hello @MLousteau, Thank you for reaching out to us through our Community Forums! In order for me to further assist you with your concern, could you please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
Drokkenian 0 Report post Posted November 26, 2018 On 11/20/2018 at 4:54 PM, MLousteau said: I am having this same issue. On a single doc 2 of 8 signatures are very tiny and hard to even see. This is a problem as I need to show these signatures to regulators. Does anyone have a solution here? On 11/21/2018 at 1:27 PM, AllainU said: Hello @Drokkenian Thank you for reaching out to us through our Community Forums! To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Mlousteau, I have found that if you download the signed document and open in NitroPro, you can click on the "Edit" button (ie Ctrl+E) and it will let you resize the signature box, but once you get to a certain point, the signature starts to blur. That's helped out a couple of times from it being so small. AllainU, I received your support ticket, thank you. I'll response as soon as I can with a video as requested. The "tiny signature issue" occurs randomly so as soon as I have another I'll get that information over to you. Again many thanks! Quote Share this post Link to post Share on other sites
Tom P 0 Report post Posted December 5, 2018 Same issue here. Is there no solution yet? Quote Share this post Link to post Share on other sites
Drokkenian 0 Report post Posted December 6, 2018 20 hours ago, Tom P said: Same issue here. Is there no solution yet? I just responded to AllainU's ticket, hopefully my info will help. But in the meantime, as I mentioned above.. there is a "kind" of work around: "I have found that if you download the signed document and open in NitroPro, you can click on the "Edit" button (ie Ctrl+E) and it will let you resize the signature box, but once you get to a certain point, the signature starts to blur. That's helped out a couple of times from it being so small. " Quote Share this post Link to post Share on other sites
MLousteau 0 Report post Posted December 6, 2018 Doesn't seem so. Quote Share this post Link to post Share on other sites
Tom P 0 Report post Posted December 6, 2018 33 minutes ago, Drokkenian said: I just responded to AllainU's ticket, hopefully my info will help. But in the meantime, as I mentioned above.. there is a "kind" of work around: "I have found that if you download the signed document and open in NitroPro, you can click on the "Edit" button (ie Ctrl+E) and it will let you resize the signature box, but once you get to a certain point, the signature starts to blur. That's helped out a couple of times from it being so small. " I am aware of the edit hack as a workaround, but I don't pay for software to find workarounds for what should be a simple fix. It's really acceptable though for Nitro not to at least provide a response. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 6, 2018 Hello @MLousteau, Thanks for your response and for your patience. 38 minutes ago, MLousteau said: Doesn't seem so. Please note I sent you a response last 22nd of November asking for below information. To further assist you, please send me a private message and provide the following?: -The serial number of your Nitro Pro and its build (format is 12.X.X.X, e.g. 12.0.0.112). You can find these out by clicking on 'About Nitro Pro' under the Help tab -Does this happen with every file? If it's a single file, please send us the sample file (with sensitive information extracted) so I can replicate it on my end Thank you very much in advance and I am looking forward to hearing back from you. Quote Share this post Link to post Share on other sites
AllainU 0 Report post Posted December 6, 2018 Hello @Tom P, Thank you for reaching out to us through our Community Forums and apologies for this inconvenience. To further assist you with your concern, I created a support ticket on your behalf. I will wait for your response through the support case. Cheers! Quote Share this post Link to post Share on other sites
