C.Katzer Posted October 1, 2018 Report Share Posted October 1, 2018 Hi, in the Tutorial it says " Click the Sign Up link menu in the top right hand corner of Nitro Pro " But i don't have one there. The two last tabs i have are protect and help. Can anyone help me how does it show up. I am using Nitro Pro 12.0.0.112 Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 1, 2018 Official Nitronaut Report Share Posted October 1, 2018 Hello @C.Katzer, Thank you for reaching out to us through our Community Forums! You may have installed Nitro Pro 12 using our Business installer that is why Nitro Cloud Sign in button is missing, Let us try some troubleshooting by referring to these steps: 1. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. 2. Download and run our Clean Up utility to uninstall your Nitro Pro: http://install.nitropdf.com/support/downloads/cleanup.zip NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: http://kb.gonitro.com/knowledgebase#/search/stamps/000001686 3. Extract the utility to the desktop (it doesn't always run from the zip) 4. Run the utility then reboot your machine. 5. Please clear all your downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installed in that folder and you may pick-up one of the older builds instead of the newly downloaded package. 6. Download and install Nitro Pro 12.4.0.259 using below offline installers: x32 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x86.msi x64 http://install.nitropdf.com/professional_1240259/en/burn/nitro_pro12_ba_x64.msi If you are not sure which to pick, this will help: http://kb.gonitro.com/knowledgebase#/search/64/000001874 7. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activation and entering your serial number. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
C.Katzer Posted October 2, 2018 Author Report Share Posted October 2, 2018 Hello @AllainU and thank for your answer. Yes it helped a little bit. I did as you said and installed the english Version. There I can see the LogIn Button. ? Than i uninstalled everything and installed the german Version which I downloaded here http://install.nitropdf.com/professional_1240259/de/burn/nitro_pro12_ba_x64.msi Just changed the "en" into "de" in the URL and it worked but when i Install the German Version the LogIn Button is missing again. ? Please help me Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 3, 2018 Official Nitronaut Report Share Posted October 3, 2018 Hello @C.Katzer, Thanks for your response and patience. After checking my resources, this is most-likely on purpose because Nitro Cloud is in English only. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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