Julie Scott Posted October 2, 2018 Report Share Posted October 2, 2018 Hi there. I changed desktop PC and am now unable to sign back in to Nitro Pro. I have deregistered my first licence and have my serial number, but it keeps asking me for an admin user name and password, which I don't seem to have. Why can't I log in direct with my serial number? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted October 2, 2018 Official Nitronaut Report Share Posted October 2, 2018 Hello @Jules, Thanks for reaching out! I can see that you have a Nitro Pro 10 key. Please get the Nitro Pro 10 installer below: http://install.nitropdf.com/pro10/retail/nitro_pro10.exe then try activating again by going to Help >> About Nitro Pro >> Activate I hope that helps! Link to comment Share on other sites More sharing options...
Julie Scott Posted October 4, 2018 Author Report Share Posted October 4, 2018 Great thanks Leslie. I will try this. Link to comment Share on other sites More sharing options...
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