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Not Cool Nitro

not activated, please upgrade

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Not Cool Nitro

Seems like I'm not the only one dealing with this BS. Why would I need to upgrade if I previously purchased the package that I want less than a year ago? We need answers fast or it's back to Adobe.

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4 answers to this question

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Leslie V.

Hello,

Thank you for reaching out to us through our Community Forums!

I can see that you already submitted a case regarding this. We will be in touch through that support case.

In the future, if you need immediate help in the future, you can log a ticket using the following link.

https://www.gonitro.com/support/ticket

Cheers!

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Leah Simpson

So it's Monday and all 3 of my accounts are doing the same thing. I am paid up, give an eta of when this problem will be fixed.

Leah Simpson

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Leslie V.
2 hours ago, Leah Simpson said:

So it's Monday and all 3 of my accounts are doing the same thing. I am paid up, give an eta of when this problem will be fixed.

Leah Simpson

It will be fixed as soon as you upgrade to Nitro Pro 11 like we advised you in the support case you opened.

For further questions, please email us back via the Support Case #109433. 

Thanks!

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Leah Simpson

Thank you for the help. I have 2 up and running and working on the third.

Leah

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