Not Cool Nitro Posted May 19, 2017 Report Share Posted May 19, 2017 Seems like I'm not the only one dealing with this BS. Why would I need to upgrade if I previously purchased the package that I want less than a year ago? We need answers fast or it's back to Adobe. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 22, 2017 Official Nitronaut Report Share Posted May 22, 2017 Hello, Thank you for reaching out to us through our Community Forums! I can see that you already submitted a case regarding this. We will be in touch through that support case. In the future, if you need immediate help in the future, you can log a ticket using the following link. https://www.gonitro.com/support/ticket Cheers! Link to comment Share on other sites More sharing options...
Leah Simpson Posted May 22, 2017 Report Share Posted May 22, 2017 So it's Monday and all 3 of my accounts are doing the same thing. I am paid up, give an eta of when this problem will be fixed. Leah Simpson Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 23, 2017 Official Nitronaut Report Share Posted May 23, 2017 2 hours ago, Leah Simpson said: So it's Monday and all 3 of my accounts are doing the same thing. I am paid up, give an eta of when this problem will be fixed. Leah Simpson It will be fixed as soon as you upgrade to Nitro Pro 11 like we advised you in the support case you opened. For further questions, please email us back via the Support Case #109433. Thanks! Link to comment Share on other sites More sharing options...
Leah Simpson Posted May 23, 2017 Report Share Posted May 23, 2017 Thank you for the help. I have 2 up and running and working on the third. Leah Link to comment Share on other sites More sharing options...
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