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Trying to Upgrade


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On Sept. 20th, John Hacker said, "I'm trying to upgrade to the latest version of Nitro, however, it states on the upgrade page that it is unable to validate my serial number. When I put the same serial number in the Licence Portal, it is recognised and active."  I have the exact same issue.  What do I have to do to upgrade to Nitro12?

Thanks for y'alls help.

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  • Official Nitronaut
Allain Umailin

Hello @AlinNOLA,

Thank you for reaching out to us through our Community Forums!

For me to further assist you, kindly send me a private message and provide your serial number so I could check its status in our system

Thank you very much in advance and I am looking forward to hearing back from you. 

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