AlinNOLA 0 Report post Posted October 4, 2018 On Sept. 20th, John Hacker said, "I'm trying to upgrade to the latest version of Nitro, however, it states on the upgrade page that it is unable to validate my serial number. When I put the same serial number in the Licence Portal, it is recognised and active." I have the exact same issue. What do I have to do to upgrade to Nitro12? Thanks for y'alls help. Share this post Link to post Share on other sites
AllainU 0 Report post Posted October 4, 2018 Hello @AlinNOLA, Thank you for reaching out to us through our Community Forums! For me to further assist you, kindly send me a private message and provide your serial number so I could check its status in our system Thank you very much in advance and I am looking forward to hearing back from you. Share this post Link to post Share on other sites
