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I crashed but could not reinstall the the CD.  Could not download pdf's without the software.  I got back to business by downloading a free trial.  Now to continue, I have to pay again.  I tried everything I know to get it reinstalled online with no success.  I already have a licence for Nitro Pro.

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  • Official Nitronaut
Allain Umailin

Hello @charlie@hassettsales.com,

Thank you for reaching out to us through our Community Forums!

To fix this issue, you can reset your license by going to https://licenses.gonitro.com/prd/portal

If you installed another version of Nitro Pro, kindly uninstall it and then reboot your machine.

Then download your Nitro Pro 11 from this page: http://kb.gonitro.com/knowledgebase#/search/sunset/000001632

If the page didn't load, visit http://kb.gonitro.com/knowledgebase and search for 'Locating Installer Links for Retail (Online) Customers'.

If you are not sure which to pick, this will help: http://support.nitropdf.com/entries/21503323-32-bit-vs-64-bit-installer

After installation, you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate.

Thanks for choosing Nitro Pro and I hope this helps! 

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