NoraU Posted October 5, 2018 Report Share Posted October 5, 2018 I deactivated my license on the portal and it is currently showing 0 of 2 installs used. I restored my laptop and have reinstalled version 10 but am unable to activated despite having the license available. PLEASE HELP! thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 5, 2018 Official Nitronaut Report Share Posted October 5, 2018 Hello @NoraU, Thank you for reaching out to us through our Community Forums! I just made an adjustment on your license, so you can now activate your copy of Nitro Pro by going to Help tab > About Nitro Pro > Activate, entering your serial number and clicking Activate. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
NoraU Posted October 5, 2018 Author Report Share Posted October 5, 2018 @AllainU Thank you but I still got the same error message. The serial number ends in 0870. Version 10. It shows number of activation 0 and number of activations allowed 2. It it is still saying -23: error- license number already used. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 5, 2018 Official Nitronaut Report Share Posted October 5, 2018 Hello @NoraU, Thanks for your response. I sent you a private message to explain why this is happening. Cheers! Link to comment Share on other sites More sharing options...
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