migrate Nitro Pro to a new PC

[dcalciferol]

Hello,  I purchased Nitro Pro 9 in 2014, and have replaced that Laptop with a new one.  Saved pdf's of the original purchase, I know the serial # and  and followed all the instructions, to facilitate a reinstall, at least the way I understand them.

Have deactivated the licence in the old laptop, and have repeatedly downloaded the nitro_pro9.exe file.  And I repeatedly ran the installation, only to have it report that the process failed at the very end.   This is very frustrating.  It appears that a purchase of Nitro Pro applies only to one installation, or am I missing something?

Thank you for any help you might be able to provide.

[Allain Umailin]

Hello @dcalciferol,

Thank you for reaching out to us through our Community Forums!

Could you please provide the exact error message you're receiving when you attempted to install your Nitro Pro 9?

Also, maybe it's worth trying if you could uninstall and reinstall your MS Office applications. I had few cases were it helped installing Nitro Pro after doing that.

Thank you very much in advance and I am looking forward to hearing back from you. 

[dcalciferol]

Upon completion of the setup, and above the word box, "Finish",  are the words "Nitro Pro Setup Wizard has failed".  And there is no evidence that anything was added to my Drive C's Program Files directories.

At the window that starts the setup process, I unchecked all the options, except the one making Nitro Pro my default PDF app

I did not activate MS Office onto this ThinkPad laptop, but of course, MS Office is preinstalled.

I use LibreOffice, not MSOffice. 

I hope you can find a solution,  I like NitroPro 9.   Sorry for not feeling the need to upgrade.  I just figured I could migrate the software.

[Allain Umailin]

Hello @dcalciferol,

Thanks for your response.

Since MS Office is preinstalled on your laptop, would you please go to C:\Program Files and look for WindowsApps folder?

If such folder exist, kindly refer to this article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Thanks for choosing Nitro Pro and I hope this helps!

[dcalciferol]

I think the suggested instructions of 7 not-too-trivial steps might work for some people, but in my case, the very first line of instructions is not available as described:

Your site states, " Right-click on the Start button and choose *Command Prompt (Admin). "  Doing that got me nothing...

Instead, the closest right-click option on my new Sept2018 ThinkPad, is "Windows Power Shell (Admin)"

Since Step One of the instruction sequence you suggested is not quite right, I hesitate to go further. 

Question, Since I do not use MS Office, would it not be simpler for me to uninstall my pre-installed MSOffice, and then try to install NitroPro?  Any thoughts on that?

[Allain Umailin]

Hello @dcalciferol,

Thanks for your response and patience.

This article explains why you're seeing PowerShell on your computer instead of Command Prompt:

https://tech.slashdot.org/story/16/11/18/1446216/microsoft-replaces-command-prompt-with-powershell-in-latest-windows-10-build

If you prefer using Command Prompt over PowerShell, kindly refer to this article: https://support.microsoft.com/en-ph/help/4027690/windows-powershell-is-replacing-command-prompt

Another way of running Command Prompt as Admin is by using the Search option. Kindly refer to this article on how you can do this:

https://www.digitalcitizen.life/7-ways-launch-command-prompt-windows-7-windows-8

Once you have the Command Prompt available, please continue performing the steps in the article http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Thanks for choosing Nitro Pro and I hope this helps!

[dcalciferol]

Hello,  I figured I could simply uninstall MS Office,as what seemed like a simpler way to get around the problem it was causing with installation of my NitroPro9. 

But, Alas, no luck.  I'll have to try the long process you directed me to earlier.

[dcalciferol]

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

Hello again Allain,   Well, I did my best to follow the instructions at the website you suggested, only to fail again.  What follows are the things that were on my screen, up to the point where the process failed.   My impression is that the instructions you guys provided are either too complex for a consumer like me to cope with, or the instruction set does not work with the current Windows 10 system

PS C:\Users\dcalc> takeown /F "%ProgramFiles%\WindowsApps
>> takeown /F "%ProgramFiles%\WindowsApps
ERROR: Invalid argument/option - '%ProgramFiles%\WindowsApps'.
Type "TAKEOWN /?" for usage.
PS C:\Users\dcalc> - takeown /F "%ProgramFiles%\WindowsApps" /r /d y
>>  icacls "%ProgramFiles%\WindowsApps" /grant Administrators:F
>> icacls "%ProgramFiles%\WindowsApps" /grant Administrators:F /t
At line:1 char:2
+ - takeown /F "%ProgramFiles%\WindowsApps" /r /d y
+  ~
Missing expression after unary operator '-'.
At line:1 char:3
+ - takeown /F "%ProgramFiles%\WindowsApps" /r /d y
+   ~~~~~~~
Unexpected token 'takeown' in expression or statement.
    + CategoryInfo          : ParserError: (:) [], ParentContainsErrorRecordException
    + FullyQualifiedErrorId : MissingExpressionAfterOperator

PS C:\Users\dcalc>

Well, that's it for now.  Still not able to get NitroPro onto my new laptop.

[dcalciferol]

OK,   I tried a full, but different brand of PDF software.  But it turns out, I actually do like NitroPro PDF the best.

There seems to be no way to of migrating my purchased NitroPro 9 over to my new, high-end ThinkPad.

I figured I'd bite the bullet, and simply eat the purchase price for a new version of NitroPro.  Well, that installation failed just like my old version 9!!

Is there no solution to the MANY installation failures for all versions of NitroPro???  At this rate, you guys are doomed to go out of business.

How can I install ANY version of NitroPro on my brand new Windows 10 laptop???

[Steven Zakulec]

Have you tried doing a custom install of Nitro and not selecting the Office addins, if that's an option?

 

[dcalciferol]

Thank you for the suggestion, but Yes, I unselected everything related to MSOffice.  I also uninstalled MSOffice from my new ThinkPad Win 10.   I have tried a lot, since the lack of NitroPro is really starting to nag at me.   I want to get this installed.  Other PDF software installs perfectly well, but I like, and am used to NitroPro.  What on earth is wrong with the compatibility of NitroPro with the latest Windows 10?  Installation consistently "Fails". 

I cannot reinstall my previously purchased NitroPro to my new laptop, and I cannot even buy a new version of it that will install.

[dcalciferol]

Am I the only person with this problem?  Why does NitroPro keep "failing" upon install?

[dcalciferol]

Had installation problems with my Nitro pro 9, and also nitropro 10, when I obtained a new laptop.

It is as though there is a planned obsolescence built into the software.  Now, I tried Nitro pro 11 and find that it does install into my new Lenovo thinkpad.

Is there a way to upgrade without having to start with a completely new purchase?

[Allain Umailin]

Hello @dcalciferol,

Thanks for your patience and apologies for the delayed response.

To further assist you, below is a more clear steps so please follow them:

1. Enable the 'Hidden items' in Windows Explorer as the WindowsApps is hidden by default.
2. Go to C:\ProgramFiles\ then double click WindowsApps folder. A window will pop-up telling you that 'You don't currenty have permission to access this folder'

As a workaround, kindly follow these steps:

1. Carefully follow the steps up to step 7 on this KB article: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

Please take note of the following: 
• You are required to run CMD in administrator mode. 
• If Windows says '-' is not recognized as an internal or external command, operable program or batch file, remove the '-' when executing the commands. See screenshots below:

The above article will allow your user account to take ownership and gain permission to access the WindowsApps folder. 

2. Go back to C:\ProgramFiles\ then double click WindowsApps folder.
3. Click 'Continue' to permanently get access to this folder.
4. At this point, since your user account already have permission and ownership to the folder, clicking Continue will give you access to WindowsApps folder. 
5. Close WindowsApps folder then open it again, you should no longer get the message 'You don’t currently have permission to access this folder' pop-up message.

After the above steps, proceed on installing Nitro Pro using the MSI installer.

Thank you very much in advance and I am looking forward to hearing back from you.