zanewinston Posted October 8, 2018 Report Share Posted October 8, 2018 I'm currently on Version 6 and would like to upgrade to 12 but get an error when entering my license (does not have serial number) number. Please advise ... We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 8, 2018 Official Nitronaut Report Share Posted October 8, 2018 Hello @zanewinston, Thank you for reaching out to us through our Community Forums! I was able to find your account but it does contain your Nitro Pro 6. For me to further assist you, kindly send me a private message and provide your Nitro Pro 6 serial number. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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