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Custom stamps not saving


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Hi all,

I was wondering if anyone has seen an issue with Nitro 11 or 12 where custom stamps don't save?

We have a couple users that had the issue with Nitro Pro 11, then we recently upgraded a couple to Nitro Pro 12.5 and we're seeing it as well.

I've checked the C:\Users\[username]\AppData\Roaming\Nitro\Pro\12 location and they have full control of the folder and files.

What is strange is that after a certain period of time (1 week to 1 month) the custom stamps start saving.  

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Allain Umailin

hello @policeman51,

Thank you for reaching out to us through our Community Forums!

I can see you submitted a support ticket and a Nitro Support representative is already assisting you.

I have notated this post to your support case and informed the case owner.

Kindly continue responding with the support case thread.


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