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Reset windows - Lost serial & activation


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Hi there,

My company recently had to fresh reset a computer due to an older employee not leaving passwords behind. Unfortunately we were unable to get the passwords so we had to reset in order to use the computer. Only issue is, we had an activated nitro key on that computer before the reset. How do we go about getting that key back?

Thank you, 

Edited by beccakaay
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  • Official Nitronaut
Allain Umailin

Hello @beccakaay,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, do you happen to know the serial number of the Nitro Pro installed on the affected machine? If yes, could you please provide it by sending me a private message?

I asked for this information because after checking your email domain, your company purchased different versions of Nitro Pro and I am unsure which one is for this concern.

Thanks for choosing Nitro Pro and I hope this helps!

Thank you very much in advance and I am looking forward to hearing back from you. 

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