Nitro 10 and 11 Installation on Windows 10

[Usman 0]

Hi Team

I need to move our existing installations of Nitro 10 and 11 to new laptops that have windows 10 pro with MS office pre installed in it.

I am facing same installation failure issue that probably everyone else on Windows 10 is complaining about. I have gone through some of the recent threads and tried fixing the permissions using takeown script, cleaned any traces of previous installation, rebooted system a couple of times. I have tried with latest installers of Nitro 10 and 11 using the links available in those threads, but all in vain.

Can someone help with this as I have to prepare ~10 machines and it's failing on all of them.

Kind Regards

Usman

[AllainU 0]

Hello @Usman,

Thank you for reaching out to us through our Community Forums!

If MS Office is pre-installed on the machines, could you please run a repair of MS Office.

I remember another Forum post yesterday where after repairing MS Office, the user was able to install Nitro Pro on the affected machine.

Thanks for choosing Nitro Pro and I hope this helps!

[Usman 0]

Hi @AllainU

Thanks for your response.

The office comes installed as an app from Microsoft store instead of desktop installation. I have even tried reinstalling, repairing but Nitro still fails.

There are two log files that show error before failing. I am pasting an extract from those logs below, in case this could help resolve the issue.

 

1. Nitro_Pro_20181010084942.log

[0A60:36A4][2018-10-10T08:50:15]i000: WPD set_progressBar_value start: startValue:0 endValue:15 incrementMaxValue:1 incrementMinValue:1 sleepValue:5000
[0A60:2CF0][2018-10-10T08:50:15]i000: WPF MainModelView - ExecutePackageBegin KM Call Exception:System.DllNotFoundException: Unable to load DLL 'Nitro_KissMetrics.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at Nitro.Bootstrapper.KissMetrics.KM_RecordEvent_FromBootstrapper(String inVersion, String inInstallSource, String inLanguage, String inErrorCode, String inEventName)
   at Nitro.Bootstrapper.MainViewModel.Call_KM(String inVersion, String inInstallSource, String inLanguage, String inErrorCode, String inEventName)
   at Nitro.Bootstrapper.MainViewModel.ExecutePackageBegin(Object sender, ExecutePackageBeginEventArgs e)
[3D7C:2EC4][2018-10-10T08:50:15]i301: Applying execute package: NitroInstallationPackageId_x64_en, action: Install, path: C:\ProgramData\Package Cache\{1DD58739-D7CC-497A-900C-64275F3DDC56}v11.0.3.173\nitro_pro11_ba_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" APPLICATIONFOLDER="C:\Program Files\Nitro\Pro 11" UPDATESERVICE="0" NPDEFAULTVIEWER="1" NPBROWSERPLUGIN="0" OFFICEADDINS="0" InstallLanguage="en" INSTALLSOURCE="retail" ANALYTICSDISABLED="0"'
[0A60:36A4][2018-10-10T08:50:16]i000: WPD MainModelView set_progressBar_value Install_Progress:0
[3D7C:2EC4][2018-10-10T08:50:19]e000: Error 0x80070643: Failed to install MSI package.
[3D7C:2EC4][2018-10-10T08:50:19]e000: Error 0x80070643: Failed to execute MSI package.
[0A60:2CF0][2018-10-10T08:50:19]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - ExecutePackageComplete + InstallCanceled:False
[0A60:2CF0][2018-10-10T08:50:19]i319: Applied execute package: NitroInstallationPackageId_x64_en, result: 0x80070643, restart: None
[0A60:2CF0][2018-10-10T08:50:19]e000: Error 0x80070643: Failed to execute MSI package.
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - set MSIInstallStarted:True
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - ExecutePackageBegin + InstallCanceled:False
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - get inInstallLanguage:enen-US
[0A60:2CF0][2018-10-10T08:50:19]i000: Setting string variable 'AnalyticsDisabled' to value '0'
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - Call_KM:0:ProBSInstalling
[0A60:2CF0][2018-10-10T08:50:19]i000: Setting string variable 'AnalyticsDisabled' to value '0'
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - ExecutePackageBegin KM Call Exception:System.DllNotFoundException: Unable to load DLL 'Nitro_KissMetrics.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at Nitro.Bootstrapper.KissMetrics.KM_RecordEvent_FromBootstrapper(String inVersion, String inInstallSource, String inLanguage, String inErrorCode, String inEventName)
   at Nitro.Bootstrapper.MainViewModel.Call_KM(String inVersion, String inInstallSource, String inLanguage, String inErrorCode, String inEventName)
   at Nitro.Bootstrapper.MainViewModel.ExecutePackageBegin(Object sender, ExecutePackageBeginEventArgs e)
[3D7C:2EC4][2018-10-10T08:50:19]i318: Skipped rollback of package: NitroInstallationPackageId_x64_en, action: Uninstall, already: Absent
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - ApplyProgress:0:0
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - ExecutePackageComplete + InstallCanceled:False
[0A60:2CF0][2018-10-10T08:50:19]i319: Applied rollback package: NitroInstallationPackageId_x64_en, result: 0x0, restart: None
[3D7C:2EC4][2018-10-10T08:50:19]i329: Removed package dependency provider: {1DD58739-D7CC-497A-900C-64275F3DDC56}, package: NitroInstallationPackageId_x64_en
[3D7C:2EC4][2018-10-10T08:50:19]i351: Removing cached package: NitroInstallationPackageId_x64_en, from path: C:\ProgramData\Package Cache\{1DD58739-D7CC-497A-900C-64275F3DDC56}v11.0.3.173\
[3D7C:2EC4][2018-10-10T08:50:19]i329: Removed package dependency provider: {C602317C-6E22-4D33-8AF4-82A48D4FB4FF}, package: NitroInstallationPackageId_x86_de
[3D7C:2EC4][2018-10-10T08:50:19]i329: Removed package dependency provider: {0F088B7C-E593-438F-AABB-1B393864EE78}, package: NitroInstallationPackageId_x64_de
[3D7C:2EC4][2018-10-10T08:50:19]i329: Removed package dependency provider: {8FAF8667-5453-4FE7-9364-042348B71CC4}, package: NitroInstallationPackageId_x86_da
[3D7C:2EC4][2018-10-10T08:50:19]i329: Removed package dependency provider: {7EC8C7FA-9D7D-4900-BCF7-F37F64C5B033}, package: NitroInstallationPackageId_x64_da
[3D7C:2EC4][2018-10-10T08:50:19]i330: Removed bundle dependency provider: {7bf73063-efea-4392-8504-ea9185b42df0}
[3D7C:2EC4][2018-10-10T08:50:19]i352: Removing cached bundle: {7bf73063-efea-4392-8504-ea9185b42df0}, from path: C:\ProgramData\Package Cache\{7bf73063-efea-4392-8504-ea9185b42df0}\
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - OnApplyComplete-2147023293:None
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - set ErrorEnabled:True
[0A60:3FD0][2018-10-10T08:50:19]i000: WPD Switch - new page:Nitro.Bootstrapper.Pages.Page_Error
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - set InstallEnabled:False
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - set UninstallEnabled:False
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - set ProgressEnabled:False isResources:True
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - set InstallCanceled:False
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - get ErrorEnabled:True
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - get inInstallLanguage:enen-US
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - OnApplyComplete KM Call:11.0.3.173, retail, en-US, ProBSInstallError
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - get inInstallLanguage:enen-US
[0A60:2CF0][2018-10-10T08:50:19]i000: Setting string variable 'AnalyticsDisabled' to value '0'
[0A60:2CF0][2018-10-10T08:50:19]i000: WPD MainModelView - Call_KM:0:ProBSInstallError
[0A60:2CF0][2018-10-10T08:50:19]i000: Setting string variable 'AnalyticsDisabled' to value '0'
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - OnApplyComplete KM Call Exception:System.DllNotFoundException: Unable to load DLL 'Nitro_KissMetrics.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)
   at Nitro.Bootstrapper.KissMetrics.KM_RecordEvent_FromBootstrapper(String inVersion, String inInstallSource, String inLanguage, String inErrorCode, String inEventName)
   at Nitro.Bootstrapper.MainViewModel.Call_KM(String inVersion, String inInstallSource, String inLanguage, String inErrorCode, String inEventName)
   at Nitro.Bootstrapper.MainViewModel.OnApplyComplete(Object sender, ApplyCompleteEventArgs e)
[0A60:2CF0][2018-10-10T08:50:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No
[0A60:3FD0][2018-10-10T08:50:19]i000: WPD Page_Progress ST_InstallFinished_IsEnabledChanged:Visible:Hidden
[0A60:3FD0][2018-10-10T08:50:19]i000: WPD ProgressBarPageProgress_Unloaded
[0A60:3FD0][2018-10-10T08:50:19]i000: WPD ProgressBar workerThread Abort5
[0A60:3FD0][2018-10-10T08:50:22]i000: WPD MainModelView - get ProgressEnabled:False
[0A60:3FD0][2018-10-10T08:50:22]i000: WPD MainModelView - ExitExecute InvokeShutdown:C:\Users\admusmanj\Desktop\nitro_professional8_x64_11-0-3-173.msi
[0A60:2CF0][2018-10-10T08:50:22]i500: Shutting down, exit code: 0x0

 

2. Nitro_Pro_20181010084942_0_NitroInstallationPackageId_x64_en.log

MSI (s) (CC:A8) [08:50:17:914]: Doing action: NitroCA_GetOfficeBinaryType
Action ended 8:50:17: FileCost. Return value 1.
MSI (s) (CC:98) [08:50:17:922]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB325.tmp, Entrypoint: GetOfficeBinaryType
MSI (s) (CC:70) [08:50:17:925]: Generating random cookie.
MSI (s) (CC:70) [08:50:17:930]: Created Custom Action Server with PID 9032 (0x2348).
MSI (s) (CC:F0) [08:50:17:989]: Running as a service.
MSI (s) (CC:F0) [08:50:18:000]: Hello, I'm your 64bit Impersonated custom action server.
Action start 8:50:17: NitroCA_GetOfficeBinaryType.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSIB325.tmp-\

 

SFXCA: Binding to CLR version v4.0.30319
Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType
CA GetOfficeBinaryType: Begin
CA GetOfficeBinaryType: API function GetBinaryType failed
CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 8:50:19: NitroCA_GetOfficeBinaryType. Return value 3.
Action ended 8:50:19: INSTALL. Return value 3.

[AllainU 0]

Hello @Usman,

Thanks for sending this information.

As per error message below, it is pointing to your MS Office:

CA GetOfficeBinaryType: API function GetBinaryType failed
CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 8:50:19: NitroCA_GetOfficeBinaryType. Return value 3.
Action ended 8:50:19: INSTALL. Return value 3.

Kindly refer to this article to address this issue: http://kb.gonitro.com/knowledgebase#/search/failed/000003265

After following the in the article, try installing again.

Thanks for choosing Nitro Pro and I hope this helps!

[Usman 0]

Hi Allain

I have already followed this article and executed those commands but the installation still doesn't work. Any other options?

[AllainU 0]

Hello @Usman,

Thanks for your response and patience.

After checking the logs you provided previously, I can see below events which shows you're trying to install an older build of Nitro Pro 11:

[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - get inInstallLanguage:enen-US
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - OnApplyComplete KM Call:11.0.3.173, retail, en-US, ProBSInstallError
[0A60:2CF0][2018-10-10T08:50:19]i000: WPF MainModelView - get inInstallLanguage:enen-US

Kindly uninstall or clear traces of previous installation of Nitro Pro using below free tools:

Clean-up Tool: http://kb.gonitro.com/knowledgebase#/search/clean/000003054

MS FixIt: https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

After running above free tools, reboot your machine then install Nitro Pro 11.0.8.470 using these offline links:

x64 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x64.msi
x32 http://install.nitropdf.com/professional_1108470/en/burn/nitro_pro11_ba_x86.msi

Thanks for choosing Nitro Pro and I hope this helps!

[Usman 0]

Hi @AllainU

Thanks for your prompt reply.

Unfortunately the cleanup and new build of nitro 11 failed with same error. I even uninstalled MS office apps and tried again, but same issue. 

An extract of the installation log shown below.

Action ended 11:44:16: FileCost. Return value 1.
MSI (s) (5C:1C) [11:44:16:532]: Doing action: NitroCA_GetOfficeBinaryType
Action 11:44:16: NitroCA_GetOfficeBinaryType. 
Action start 11:44:16: NitroCA_GetOfficeBinaryType.
MSI (s) (5C:90) [11:44:16:536]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI9FBF.tmp, Entrypoint: GetOfficeBinaryType
MSI (s) (5C:04) [11:44:16:536]: Generating random cookie.
MSI (s) (5C:04) [11:44:16:539]: Created Custom Action Server with PID 24968 (0x6188).
MSI (s) (5C:18) [11:44:16:583]: Running as a service.
MSI (s) (5C:18) [11:44:16:593]: Hello, I'm your 64bit Impersonated custom action server.
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI9FBF.tmp-\
SFXCA: Binding to CLR version v4.0.30319
Calling custom action NitroCA!NitroCA.CustomActions.GetOfficeBinaryType
CA GetOfficeBinaryType: Begin
CA GetOfficeBinaryType: API function GetBinaryType failed
CustomAction NitroCA_GetOfficeBinaryType returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:44:16: NitroCA_GetOfficeBinaryType. Return value 3.
Action ended 11:44:16: INSTALL. Return value 3.
 

 

[AllainU 0]

Hello @Usman,

Thanks for your patience.

A support ticket was created on your behalf to further assist you.

I will wait for your response through the support case.

Thanks for choosing Nitro Pro!