Upgrade from Nitro 5 to Nitro 12

[Pedro Silva 0]

Hello, 

I'm trying to upgrade from Nitro 5 to Nitro 12, but my license number returns:

 

We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue.

Please can someone help. 

 

Thank you.

 

[AllainU 0]

Hello @Pedro Silva,

Thank you for reaching out to us through our Community Forums!

I attempted to search for your product using your email address but no result.

For me to better assist you, kindly send me a private message and provide the serial number of your Nitro Pro 5.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Pedro Silva 0]

12 minutes ago, AllainU said:

Hello @Pedro Silva,

Thank you for reaching out to us through our Community Forums!

I attempted to search for your product using your email address but no result.

For me to better assist you, kindly send me a private message and provide the serial number of your Nitro Pro 5.

Thank you very much in advance and I am looking forward to hearing back from you.