Pedro Silva Posted October 9, 2018 Report Share Posted October 9, 2018 Hello, I'm trying to upgrade from Nitro 5 to Nitro 12, but my license number returns: We were unable to validate your serial number. Please ensure you entered it correctly. If you believe you are eligible for an upgrade, please leave a post on our Community Forum and update us with your issue. Please can someone help. Thank you. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 9, 2018 Official Nitronaut Report Share Posted October 9, 2018 Hello @Pedro Silva, Thank you for reaching out to us through our Community Forums! I attempted to search for your product using your email address but no result. For me to better assist you, kindly send me a private message and provide the serial number of your Nitro Pro 5. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Pedro Silva Posted October 9, 2018 Author Report Share Posted October 9, 2018 12 minutes ago, AllainU said: Hello @Pedro Silva, Thank you for reaching out to us through our Community Forums! I attempted to search for your product using your email address but no result. For me to better assist you, kindly send me a private message and provide the serial number of your Nitro Pro 5. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
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