FR3 Posted October 10, 2018 Report Share Posted October 10, 2018 Does anyone know why I get the Error Code: 0x400D003B? or what I can do to resolve the issue and prevent it happening? Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 10, 2018 Official Nitronaut Report Share Posted October 10, 2018 Hello @FR3, Thank you for reaching out to us through our Community Forums! In order for me to further assist you, could you please provide me with the following?: -What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)? -What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.5.271) -Does this happen only when you open large PDF files or also small ones? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
FR3 Posted October 12, 2018 Author Report Share Posted October 12, 2018 Hi AllainU, Thanks for your response and apologies for taking so long to reply. Answers follow: OS - Windows 10 pro, 64 bit Format - 12.1.0.195 It just happens when I'm editing PDFs. I guess my files are quite big and I do have a few open at a time. I look forward to hearing from you soon. Thanks. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 12, 2018 Official Nitronaut Report Share Posted October 12, 2018 (edited) Hello @FR3, Thanks for providing these information. Kindly update to 12.5 and see if that will help. Here is the link of the direct installer: http://install.nitropdf.com/professional_1250268/en/burn/nitro_pro12_ba_x64.msi Thanks for choosing Nitro Pro! Edited October 16, 2018 by AllainU Link to comment Share on other sites More sharing options...
FR3 Posted October 15, 2018 Author Report Share Posted October 15, 2018 Thanks for this update Allain. The key you supplied doesn't work. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted October 16, 2018 Official Nitronaut Report Share Posted October 16, 2018 Hello @FR3, Thanks for your patience. Kindly try the above updated URL for 12.5. Thanks for choosing Nitro Pro and I hope this helps! Link to comment Share on other sites More sharing options...
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