Error Code: 0x400D003B

[FR3 0]

Does anyone know why I get the Error Code:  0x400D003B?

 

or what I can do to resolve the issue and prevent it happening?

[AllainU 0]

Hello @FR3,

Thank you for reaching out to us through our Community Forums!

In order for me to further assist you, could you please provide me with the following?:
-What OS is installed in your computer (Windows 7, 8.0, 8.1 or 10 and whether it is 32-bit or 64 bit)?
-What build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 11.X.X.X, e.g. 11.0.5.271)
-Does this happen only when you open large PDF files or also small ones?

Thank you very much in advance and I am looking forward to hearing back from you. 

[FR3 0]

Hi AllainU,

Thanks for your response and apologies for taking so long to reply.

Answers follow:

OS - Windows 10 pro, 64 bit

Format - 12.1.0.195

It just happens when I'm editing PDFs.  I guess my files are quite big and I do have a few open at a time.

I look forward to hearing from you soon.

Thanks.

[AllainU 0]

Hello @FR3,

Thanks for providing these information.

Kindly update to 12.5 and see if that will help. Here is the link of the direct installer:

http://install.nitropdf.com/professional_1250268/en/burn/nitro_pro12_ba_x64.msi

Thanks for choosing Nitro Pro!

Edited October 16, 2018 by AllainU

[FR3 0]

Thanks for this update Allain.  The key you supplied doesn't work.

[AllainU 0]

Hello @FR3,

Thanks for your patience.

Kindly try the above updated URL for 12.5.

Thanks for choosing Nitro Pro and I hope this helps!