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Shows up correct in Acrobat, not in Nitro


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I have a file that I get from my insurance company, "evidence of insurance"


When I open it up in nitro, the text is mangled and hard to read... the correct text is there but all the size / spacing is off.

Open the exact same file in Acrobat DC and all looks good.

Can send the file to Support for examination...

https://www.dropbox.com/s/nrvcd6agp8do7m6/2018_10_10 FromAcrobat.pdf?dl=0

https://www.dropbox.com/s/bf6120rkgb9rl03/2018_10_10 FromNitro.pdf?dl=0

These are screen shots the "FromAcrobat" shows what I expect, and "FromNitro" is what I get from NitroPDF

This has been mangled for several versions, just made the moment to report now.

Running NitroPro

P.S.    How do I "Upload" images --- saving to dropbox and adding a link seems painful

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  • Official Nitronaut
Allain Umailin

Hello @DaLincerGuy,

Thank you for reaching out to us through our Community Forums!

Since you have a valid VIP access, a support ticket was created on your behalf to further assist you.

Kindly wait for an email from a Nitro Support representative through the support case.


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